Privacy Policy

1. Scope and operator

This policy applies to CareLocate, including its mobile applications and the services used to connect to and manage compatible tracking devices. CareLocate is operated by Xi Xu (referred to as “CareLocate,” “we,” “us,” or “our” in this policy).

By using CareLocate, you acknowledge the practices described in this policy. Where consent is required by applicable law, we will request it before collecting or using the relevant information.

2. Information we collect

Information you provide

• Account and contact information: information such as your email address, username, password credentials in protected form, phone number, language preference, and verification details.
• Tracker and profile information: device name, tracker identifiers such as IMEI, device ID, ICCID or registration code when available, and settings associated with your tracker.
• Safety and contact settings: emergency or family contact names and phone numbers, SOS settings, geofences, alert preferences, and other device settings you configure.
• Support communications: information you include when you contact us for help, report a problem, or provide feedback.

Location and tracker information

• Tracker location: current and historical location, timestamps, movement status, location source, addresses derived from coordinates, and geofence events from a connected tracker.
• Phone location: with your permission, the app may access your phone’s approximate or precise location while you use location-related features, such as centering the map or assisting with Wi-Fi beacon setup. CareLocate does not use the phone permission to continuously track your phone in the background.

Information collected automatically

• App and device information: app version, operating system, device model, language, network status, IP address, and technical identifiers needed to operate and secure the service.
• Diagnostics and usage information: crash details, error logs, performance events, feature interactions, and similar technical information used to diagnose problems and improve the app.
• Notification information: push-notification tokens, delivery status, and notification interactions needed to deliver tracker alerts and service messages.
• Wi-Fi information: network names, network identifiers, signal information, and configuration details you choose to provide when setting up Wi-Fi or beacon-related tracker features.

3. Device permissions

CareLocate requests permissions only when they are needed for a feature. Your device settings allow you to review or revoke most permissions. Disabling a permission may prevent the related feature from working.

4. How we use information

We use information to:

• Create, authenticate, maintain, and secure your account.
• Bind, display, configure, and communicate with your tracker.
• Show tracker locations, location history, and geofence status.
• Deliver SOS, safety, geofence, battery, and device-status alerts.
• Manage emergency contacts and settings requested by you.
• Provide customer support and respond to your requests.
• Detect abuse, troubleshoot errors, and protect the service.
• Measure reliability and improve CareLocate’s features and usability.
• Meet legal, regulatory, and safety obligations.

5. How we share information

We do not sell or rent your personal information. We may disclose information only as described below:

• At your direction: when you use a sharing feature, add family or emergency contacts, or otherwise instruct us to make information available to another person.
• Service providers: to providers that support app hosting, data storage, maps and geocoding, push notifications, analytics, security, and technical operations. Depending on enabled features, these may include Google Maps Platform and Google Firebase services. Providers may process information only to perform services for us and must protect it appropriately.
• Legal and safety reasons: when reasonably necessary to comply with law or valid legal process, enforce our terms, prevent fraud or abuse, or protect the rights, safety, and property of users, the public, CareLocate, or others.
• Business changes: in connection with a merger, acquisition, financing, reorganisation, or transfer of the service, subject to appropriate confidentiality and notice requirements.

6. Your choices and rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of eligible information.
• Complain to an appropriate data-protection authority.

You can manage tracker settings and some account information in the app. You can also revoke camera, location, notification, or nearby-network access through your phone settings. To submit a privacy request, email andrealanteme@gmail.com. We may need to verify your identity before completing a request.

7. Retention and deletion

We retain personal information only for as long as needed to provide CareLocate, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary by the type of information and its purpose. For example, account and tracker information may be kept while your account is active, while diagnostic records may be retained for a shorter period needed for troubleshooting.

When information is no longer required, we delete it or anonymise it. If immediate deletion is not possible because information is stored in protected backups, it will be isolated from ordinary use until deletion occurs under the applicable backup schedule. Some records may be kept where required by law or necessary to establish, exercise, or defend legal claims.

8. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, or loss. These measures may include encrypted network transmission, access controls, protected credential storage, monitoring, and restricted service-provider access. No electronic system is completely secure, so we cannot guarantee absolute security.

You are responsible for protecting your account credentials, keeping your device secure, and notifying us if you suspect unauthorised access.

9. Children and dependants

CareLocate is intended to be set up and managed by an adult account holder. A tracker may be used to support the safety of a child, dependant, older person, or other family member. The account holder is responsible for having the authority and any consent required to add that person’s information, monitor their tracker, or share their location. CareLocate is not intended for children to create and manage accounts independently unless permitted by applicable law and with the required consent of a parent or legal guardian.

If you believe information about a child was provided without proper authorisation, contact us so we can review and delete it where required.

10. International processing

CareLocate and its service providers may process information in countries other than the country where you live. Data-protection laws in those countries may differ. Where required, we use appropriate safeguards for international transfers and require service providers to protect information consistently with this policy and applicable law.

11. Changes to this policy

We may update this Privacy Policy as CareLocate, our practices, or legal requirements change. We will post the revised policy and update the effective date above. If a change materially affects your rights or how we use personal information, we will provide additional notice when required by law.

12. Contact us